In manufacturing, trust isn’t given—it’s earned through consistent performance, transparent communication, and unwavering commitment to doing what’s right for the customer, even when it’s not the easiest path.
At Integrion Automation, we’ve spent over 40 years earning that trust. We’ve integrated more than 1,000 automation systems. We’ve built tube forming equipment operating reliably in 22 countries. We’ve supported machines that have been running for 30+ years. And through it all, we’ve been guided by five core values that shape every decision, every project, every customer interaction.
These aren’t aspirational statements crafted by a marketing team. They’re the principles our engineers, technicians, and project managers live by every day—the standards we hold ourselves to when we design your automation system, troubleshoot your equipment, or recommend a solution to your manufacturing challenge.
If you’re evaluating automation partners or wondering what makes Integrion different, these five values are your answer.
We’re engineers first. That mindset shapes everything we do—from initial consultation through decades of lifecycle support.
Thorough Analysis Before Recommendations We don’t propose solutions based on what’s easiest to sell or fastest to implement. We analyze your application, understand your constraints, evaluate alternatives, and recommend what will deliver the best long-term results—even if it means a smaller project or a longer timeline.
Design for Longevity, Not Just Launch Anyone can design a system that works during commissioning. We design systems that work reliably for 15-20+ years. That means: - Component selection based on proven reliability in your application - Robust mechanical design that withstands real-world production environments - Control architecture that’s maintainable and upgradeable - Documentation that enables your team to support the system long-term
Technical Depth to Solve Complex Challenges Manufacturing automation isn’t simple. Applications involve complex part geometries, challenging materials, tight tolerances, integration with existing equipment, and demanding cycle times. We have the technical depth—across mechanical, electrical, controls, and software engineering—to solve problems that others walk away from.
Continuous Improvement Mindset We learn from every project. When we encounter a challenge, develop a better approach, or identify an improvement, we incorporate that knowledge into future work. Our 1,000+ integrations aren’t just a number—they’re a knowledge base that informs better solutions for you.
When a pharmaceutical manufacturer needed an automated system for ampule inspection and packaging, the technical requirements were extreme:
This wasn’t a project for a generalist integrator. It required deep engineering expertise across vision systems, robotics, controls, and regulatory compliance. Our team designed a solution that met every requirement—and has been operating reliably in a production environment for years, supporting the manufacture of life-saving medications.
That’s engineering excellence: solving the hard problems, delivering solutions that perform for years, and taking pride in work that matters.
You’re not a transaction. You’re not a line item on a quarterly sales report. You’re a partner—and we succeed when you succeed.
Honest Assessments, Even When It Costs Us a Sale If automation isn’t the right solution for your application, we’ll tell you. If a smaller project will deliver what you need, we’ll recommend it instead of upselling. If your timeline doesn’t allow for proper implementation, we’ll say so rather than commit to something we can’t deliver well.
We’ve walked away from projects that didn’t align with customer success because protecting your outcome matters more than making a sale.
Collaborative Approach That Values Your Expertise You know your product, your process, and your operation better than anyone. We bring automation expertise, but the best solutions emerge from collaboration—combining your application knowledge with our technical capabilities.
Transparent Communication Throughout Every Phase You’ll never wonder where your project stands. We provide: - Regular status updates with clear, honest information - Proactive communication when challenges arise - Transparent discussion of risks, tradeoffs, and decisions - Access to project managers and engineers when you have questions
Long-Term Relationship Focus We’re not optimizing for this quarter’s revenue. We’re building relationships that last decades. That means: - Prioritizing your long-term success over short-term profit - Being there when you need support, even years after project completion - Treating every interaction—whether a million-dollar project or a service call—with the same commitment - Investing in understanding your business, your challenges, and your goals
A manufacturer approached us about automating an assembly process. The application was technically feasible, but after analyzing their production volumes, product lifecycle, and cost structure, we concluded that automation wouldn’t deliver acceptable ROI within a realistic timeframe.
We told them. We explained the analysis, showed them the numbers, and recommended they continue with their manual process while focusing automation investment on higher-value opportunities in their operation.
Did we lose that sale? Yes. Did we earn their trust and become their partner for future projects where automation made sense? Absolutely.
That’s customer-first partnership: doing what’s right for you, even when it’s not what’s best for our immediate bottom line.
Manufacturing doesn’t tolerate mediocrity. When your production line goes down, every minute costs money. When quality slips, customers notice. When systems underperform, your competitiveness suffers.
We don’t compromise on quality—ever.
Rigorous Quality Processes at Every Stage Quality isn’t inspected in at the end—it’s built in from the beginning: - Design reviews that catch issues before fabrication - Component inspection and verification - In-process quality checks during fabrication and assembly - Comprehensive testing before equipment leaves our facility - Validation and commissioning protocols that ensure performance
First-Time Yield Focus Our goal isn’t just successful commissioning—it’s first-time yield. We want your system producing quality parts from day one, not after weeks of troubleshooting and refinement.
Our 90%+ on-time delivery rate reflects this focus. We don’t rush systems out the door to hit schedule if they’re not ready. We deliver when they’re right.
Testing and Validation Before Shipment We don’t debug systems on your production floor. Every system undergoes thorough testing in our facility: - Mechanical function verification - Control system validation - Safety system testing - Cycle time confirmation - Quality verification with actual parts when possible
When equipment arrives at your facility, you’re commissioning a proven system, not troubleshooting a prototype.
Accountability When Things Don’t Go as Planned We’re not perfect. Sometimes challenges arise that weren’t anticipated. When that happens: - We own it—no excuses, no finger-pointing - We mobilize resources to solve it quickly - We communicate transparently about what happened and how we’re addressing it - We learn from it to prevent recurrence
We had a system scheduled for shipment. During final testing, we identified a performance issue that, while minor, didn’t meet our standards. We had a choice: ship on schedule and address it during commissioning, or delay shipment to fix it properly.
We delayed shipment. We communicated transparently with the customer about the issue and our decision. We fixed it properly. And when we did ship, the system performed flawlessly during commissioning.
Did the delay create short-term frustration? Yes. But the customer got a system that worked right from day one—and they knew they could trust our commitment to quality over schedule pressure.
That’s quality without compromise: delivering systems that perform as promised, even when it’s harder than the alternative.
In manufacturing, predictability matters. You need to know when equipment will be delivered, when projects will be completed, when support will arrive. You need partners who do what they say they’ll do.
We deliver on our commitments.
Disciplined Project Management Our 90%+ on-time delivery rate isn’t luck—it’s the result of disciplined project management: - PMP-certified project managers leading every engagement - Five-phase, phase-gate methodology with clear deliverables - Proactive risk identification and mitigation - Regular status updates and transparent communication - Contingency planning for potential challenges
Predictable Timelines You Can Plan Around When we commit to a timeline, we deliver. That means: - Realistic schedules based on thorough planning, not optimistic guesses - Proactive communication if challenges arise that impact schedule - Resource allocation that ensures your project gets the attention it needs - Follow-through on commitments, large and small
Clear Ownership and Responsibility You’ll always know who’s responsible for what: - Dedicated project manager as your single point of contact - Clear escalation path when needed - Defined roles and responsibilities across our team - Accountability for outcomes, not just activities
Responsive Support When You Need It Whether it’s a question during project execution, a service call for existing equipment, or emergency support for a production issue: - We respond quickly—not days later - We mobilize the right expertise for your situation - We follow through until the issue is resolved - We’re available when you need us, not just during business hours
During a complex automation integration, we encountered an unforeseen issue with the interface between our system and the customer’s existing equipment. The issue wasn’t caused by our error, but it threatened the project timeline.
We didn’t point fingers or make excuses. We: - Immediately communicated the issue and potential impact - Mobilized additional engineering resources - Worked collaboratively with the customer and their existing equipment vendor - Developed and implemented a solution - Absorbed the additional cost rather than passing it to the customer - Delivered within two weeks of the original timeline
That’s reliability and accountability: owning outcomes, solving problems proactively, and doing what it takes to deliver on commitments.
Manufacturing moves fast. New technologies emerge constantly—collaborative robots, AI-driven vision systems, advanced sensors, cloud-based analytics, digital twins. It’s tempting to chase every new trend.
We embrace innovation—but we do it thoughtfully, grounded in 40+ years of manufacturing experience.
Proven Solutions, Not Experimental Approaches Your production floor isn’t a test lab. When we recommend a technology or approach, it’s because we’re confident it will deliver reliable performance in your application—not because it’s new and exciting.
We evaluate emerging technologies carefully: - Does it solve a real problem better than existing approaches? - Is it mature enough for production environments? - Can it be supported and maintained long-term? - Does it deliver value that justifies any additional complexity or cost?
Technology Recommendations Based on Your Application We’re technology-agnostic. We integrate all major robot brands, work with diverse control platforms, and specify equipment based on what’s best for your application—not what’s most profitable for us or what’s trending in the industry.
If a collaborative robot is the right solution, we’ll recommend it. If a traditional industrial robot is better suited, we’ll say so. The technology serves your application—not the other way around.
Risk Mitigation Informed by 1,000+ Projects Experience matters. We’ve seen what works and what doesn’t across virtually every manufacturing application and industry. That knowledge informs better decisions: - Anticipating challenges before they arise - Avoiding approaches that seem promising but fail in practice - Recognizing when a “standard” solution won’t work for your unique situation - Balancing innovation with proven reliability
Balance Between Cutting-Edge and Proven The best solutions often combine cutting-edge technology where it delivers clear value with proven, reliable approaches for everything else.
Example: We might integrate advanced AI-driven vision inspection (cutting-edge) with proven industrial robots and traditional PLC controls (reliable and maintainable). You get the innovation that matters without unnecessary complexity or risk.
Machine vision technology has advanced dramatically. AI-driven deep learning systems can now handle applications that were impossible with traditional vision systems.
But not every application needs AI. For many part inspection, identification, and guidance tasks, traditional vision systems deliver excellent results with simpler implementation and easier maintenance.
We evaluate each application individually: - Does the part variation, lighting conditions, or complexity justify AI-based vision? - Will the performance improvement deliver meaningful business value? - Does the customer have the infrastructure and expertise to support it long-term?
When AI vision is the right answer, we implement it confidently. When traditional vision is sufficient, we recommend that instead—saving cost and complexity while delivering the performance needed.
That’s innovation grounded in experience: embracing new technology when it delivers real value, while maintaining the reliability and practicality that production environments demand.
If you’re evaluating automation partners, here’s how our values translate to tangible benefits for you:
Engineering Excellence means your system will be designed right the first time, perform reliably for decades, and solve complex challenges that others can’t.
Customer-First Partnership means you’ll get honest advice, transparent communication, and a partner focused on your long-term success, not short-term sales.
Quality Without Compromise means you’ll receive systems that perform as promised from day one, backed by rigorous testing and accountability.
Reliability and Accountability means you can plan your business around our commitments, knowing we’ll deliver on time and follow through on every promise.
Innovation Grounded in Experience means you’ll get cutting-edge solutions when they deliver value, proven approaches when they’re sufficient, and recommendations informed by 1,000+ projects across 40+ years.
These five values aren’t aspirational—they’re operational. They guide how we:
When you partner with Integrion Automation, these values shape your experience at every touchpoint.
If these values resonate with how you want to work with an automation partner, we’d welcome the opportunity to discuss your next challenge.
Whether you’re evaluating a new automation project, need support for existing equipment, or want a comprehensive assessment of automation opportunities in your operation, we’re here to help—guided by the values that have defined us for over 40 years.
👉 Contact our team to experience the Integrion difference.